Privacy Policy

At Helptia, we respect and protect the privacy of our users. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website and contact forms.

Responsible Entity

  • Organisation: Space Bits S.L.

  • ABN / Tax ID: ESB64776271

  • Address: C/ Vic 96 1-1, 08241 Manresa, Spain

  • Telephone: +34 938 732 991

  • Email: info@spacebits.es

All content on Helptia, except where noted, is sourced from the ACNC dataset under Creative Commons Attribution license or obtained from official charity websites. Unauthorized reproduction, copying, or distribution of content without proper attribution is strictly prohibited.

 
1Collection of Personal Information

We collect personal information to respond to inquiries, provide information about our services, and improve the user experience. The personal information we may collect includes:

  • Name
  • Email address
  • Message or inquiry content
2Use and Disclosure of Personal Information

Your personal information is used only for the purposes stated above. We will not use or disclose your personal information for other purposes without your consent, except where required or authorised by law.

If your personal information is transferred outside Australia (for example, to our servers in Spain), we will ensure it is protected in accordance with the APPs.

3Legal Basis and Consent

By providing your personal information via our contact form, you consent to its collection, use, and storage as described in this Privacy Policy. You have the right to withdraw consent at any time by contacting us at info@spacebits.es.

4Access, Correction, and Complaints

You have the right to:

  • Access your personal information held by Helptia.
  • Request correction of any inaccurate or incomplete personal information.
  • Request deletion of personal information when it is no longer necessary for the purposes it was collected.
  • Object to the processing of your personal information.
  • Request limitation of processing.

To exercise these rights, please submit a request via email or post, including proof of identity.

If you are not happy with how we handle your personal information, you can contact us or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

5Data Security

We implement reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Despite these efforts, no system is completely secure.

6Data Retention

We retain your personal information only as long as necessary to respond to your inquiry or to comply with legal obligations. Once your data is no longer needed, it will be securely deleted.

7Changes to This Policy

Helptia reserves the right to modify this Privacy Policy at any time to reflect legal, regulatory, or operational changes. Significant changes will be communicated via this website.