Australian Community Industry Alliance Ltd

The Australian Community Industry Alliance Ltd (ACIA) is the national peak body representing community care, aged care, and disability service providers across Australia. It brings together private, not-for-profit, and charitable organisations to champion quality management, person-centred care, and continuous improvement in the delivery of support services to vulnerable Australians. ACIA’s work is grounded in collaboration, inclusivity, and a commitment to ensuring that every individual has access to safe, effective, and ethical community care, regardless of their circumstances.

ACIS Certification: A Safety Net for Quality Community Care

ACIA’s flagship initiative is the ACIS Certification program, which sets best-practice standards for community care providers not covered by the NDIS or aged care frameworks. This program acts as a safety net, ensuring that Australians living with injury or disability—especially those outside mainstream systems—can access services from providers who meet rigorous quality benchmarks. ACIS Certification empowers providers to deliver high-quality, person-centred support, fostering trust and safeguarding the well-being of some of the community’s most vulnerable members.

Mission and Vision

ACIA’s mission is to enhance the well-being of individuals receiving community support by empowering providers to deliver the highest-quality care. Its vision is a sector where every Australian in need has access to safe, effective, and ethical support services, delivered by skilled and compassionate professionals.

Main Objectives

• Develop and maintain industry-leading practice standards for community care.
• Provide education, training, and professional development opportunities for providers.
• Advocate for the rights and needs of vulnerable Australians within the community care sector.
• Foster collaboration among providers, insurers, case managers, and government agencies to drive sector-wide improvement.

Benefiting Groups

ACIA’s work primarily benefits Australians living with injury, disability, or complex support needs who may not be eligible for NDIS or aged care services. It also supports community care providers—including frontline workers and organisations—by equipping them with the tools, knowledge, and certification needed to deliver exceptional care.

Types of Services or Activities

• Administration of the ACIS Certification program to uphold quality standards.
• Delivery of training and professional development programs focused on person-centred care and best practice.
• Provision of resources and guidelines to help providers meet diverse client needs.
• Advocacy and sector leadership to influence policy and improve service delivery.
• Collaboration with government and industry partners to address gaps in community support.

Through these efforts, Australian Community Industry Alliance Ltd plays a vital role in strengthening Australia’s community care sector, ensuring that quality, safety, and dignity remain at the heart of support services for all.