Toowoomba Community Access Assn Inc

Toowoomba Community Access Assn Inc is a community organisation established in 1994 to provide a safe and supportive environment for children whose parents are separated or divorced, particularly in situations involving domestic and family violence or court orders. The organisation operates under the trading name Toowoomba Children’s Contact Centre (TCCC) and focuses on facilitating supervised contact visits and changeovers between children and their parents in a neutral, low-stress setting.

Mission and Vision

The mission of the organisation is to provide a safe, non-threatening, low stress environment that enables children to develop and maintain quality contact with both parents. Its vision is to create a place where all children feel valued as individuals and can nurture supportive and caring relationships with their families.

Main Objectives

• To facilitate safe changeovers where children move between parents’ homes without conflict.
• To provide supervised contact visits when there is a perceived or actual risk to the child’s safety.
• To support children in maintaining meaningful relationships with both parents and other significant family members.
• To assist families in moving towards self-managed contact arrangements when it is safe to do so.
• To ensure the best interests and safety of children are central to all contact processes.

Benefiting Groups

The primary beneficiaries are children of separated or divorced parents, especially those affected by domestic violence or family court orders. The services also support non-residential parents and families who require a neutral and safe environment for contact and handover.

Types of Services and Activities

• Supervised contact visits: Providing a safe space for children to meet with parents under supervision when there are safety concerns.
• Changeover facilitation: Managing the transfer of children between parents in a way that minimises stress and conflict.
• Supervised online calls: Offering virtual contact options when in-person visits are not possible or safe.
• Providing a friendly, homely environment designed to make children and parents comfortable during visits.
• Operating seven days a week to accommodate family needs and schedules.